Privacy Policy

Effective Date: October 1, 2024

Who we are

Spark Sugar Co (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when shopping with us, either in person or through our online store. By using our services or purchasing our products, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with Spark Sugar Co, including but not limited to:

• Contact Information: Name, email address, shipping address, billing address, and telephone number.
• Payment Information: Payment details are processed securely by third-party services. Spark Sugar Co does not store payment information on its servers.
• Order History and Preferences: Purchase history, order details, and product preferences.
• Account Information: Username and password (if you create an account on our site).
• Browsing and Device Information: IP address, browser type, device information, and browsing behavior. We collect this information through cookies, tracking pixels, and similar technologies (see “Cookies and Tracking” below).
• Marketing Information: Preferences for receiving marketing communications and your engagement with our marketing campaigns.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: Fulfilling and shipping your orders, and processing returns or exchanges.
• Customer Service: Responding to your inquiries and providing support.
• Marketing Communications: With your consent, we may send you marketing messages via email, SMS, or social media about our products, promotions, and other updates. You can opt-out at any time.
• Website Improvement and Analytics: Analyzing site usage to improve our website, marketing efforts, and customer experience using Google Analytics and similar tools.
• Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following cases:

• Service Providers: Third-party providers, such as payment processors, shipping companies, and marketing platforms, who help us operate our website and business. These providers are only permitted to use your information as necessary to provide services on our behalf.
• Legal Requirements: If required by law, we may disclose your personal information to comply with a legal obligation, prevent fraud, or protect the rights of Spark Sugar Co.

4. Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to improve user experience and gather analytics data:

• Essential Cookies: Required for website functionality, such as maintaining your shopping cart.
• Analytics Cookies: Collect data on site usage and visitor behavior through tools like Google Analytics. This data helps us improve our website and services.
• Marketing Cookies: With your consent, these may be used for marketing purposes to show you relevant ads on other websites or social media platforms.

You may adjust your browser settings to disable cookies, though some features of our website may be affected.

5. Security Measures

We are committed to maintaining the security of your personal information. We employ industry-standard security practices, such as Secure Socket Layer (SSL) technology, to protect your data during transmission. Account access requires a password; please keep this confidential. If you believe your account has been compromised, contact us immediately using the contact form on this page.

6. In-Person Transactions

For purchases made in person, payment details are processed securely by authorized third-party services. Spark Sugar Co does not store any payment information from these transactions.

7. Your Privacy Rights

If you are a resident of certain jurisdictions, including California, you may have specific rights regarding your personal information:

• Access and Correction: You may request access to your personal information and correct inaccuracies.
• Deletion: You may request the deletion of certain personal information.
• Marketing Preferences: You can manage your marketing preferences or unsubscribe by following the instructions in any promotional emails or contacting us.

For questions, requests, or to exercise your rights, please contact us using the contact form on this page.

8. Children’s Privacy

Spark Sugar Co’s website is not directed toward children under 13, and we do not knowingly collect information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any linked sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, with the “Effective Date” revised accordingly. Significant changes will be communicated to you directly, as required by law.

11. Contact Information

If you have questions about this Privacy Policy, your rights, or wish to update your information, please contact us at:

Spark Sugar Co
Email: support at sparksugarco dot com

Thank you for trusting Spark Sugar Co with your personal information.